RESP is committed to ensuring that your privacy is protected. Should we ask you to provide personal information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
This policy is in accordance with the General Data Protection Regulations (GDPR) 2018.
What we collect
We may collect the following information:
Name and job title
Contact information e.g. telephone number, e-mail address
Demographic information e.g. postcode, preferences and interests
Other information relevant to customer services and / or offers
Why information is collected
RESP use your information to understand your individual needs and provide you with a better service. We may use your information for the following :
To respond to your initial information request / enquiry should you choose to use the 'contact us' form on the website
For internal record keeping purposes
To improve our services
We may use the information to customise the website according to your preferences
To provide feedback on the service you have received from RESP. Any feedback including person identifiable information will only be published on the website if you have given us written permission to do so
RESP are committed to ensuring that your information is kept secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How cookies are used
Cookies are small files created through web browsers that save and retrieve data when you visit a website. They are used as a form of digital memory to remember certain information about visits to a website. They are designed to improve your website experience by helping to track information about which pages and links you find more useful and which you do not.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline these small files if you prefer. However, declining cookies may prevent you from using the website to its full advantage.
Cookies are not used to identify you personally and we do not place any cookies relating to marketing on the website.
For further information on cookies please visit www.whatarecookies.com
Links to other websites
Control of your personal data
RESP does not share information with other organisations unless we have your permission or are required by law to do so.
If you have previously agreed to us using your personal data e.g. name and location for website feedback/testimonials on services received, you may change your mind at anytime and request that we remove it from the website. This can be done by contacting us via one of the methods below.
We recognise that some of the information we collect from you may change from time to time. If you believe any of the information we hold on you is incorrect or incomplete, please e-mail or write to inform RESP as soon as possible. We will act promptly to amend / update any information found to be incorrect.
You may request details of the personal information which we hold about you under the Data Protection Act (DPA) 1998 and General Data Protection Regulation (GDPR) 2018. If you would like a copy of the information held on you please request in writing :
Contact e-mail :
Contact address : RESP, 6 Blakelow Drive, Etwall, Derbyshire DE65 6NN