RESP Privacy Policy

RESP is committed to ensuring that your privacy is protected. Should we ask you to provide personal information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

RESP may need to amend this privacy policy due to changes in practice or legislation. It is therefore advisable that you check this policy intermittently for any updates that may affect you.

This policy is in accordance with the General Data Protection Regulations (GDPR) 2018.

What we collect


We may collect the following information:

  • Name and job title

  • Contact information e.g. telephone number, e-mail address

  • Demographic information e.g. postcode, preferences and interests

  • Other information relevant to customer services and / or offers


Why information is collected

RESP use your information to understand your individual needs and provide you with a better service. We may use your information for the following :

  • To respond to your initial information request / enquiry should you choose to use the 'contact us' form on the website

  • For internal record keeping purposes

  • To improve our services 

  • We may use the information to customise the website according to your preferences

  • To provide feedback on the service you have received from RESP. Any feedback including person identifiable information will only be published on the website if you have given us written permission to do so



RESP are committed to ensuring that your information is kept secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How cookies are used

Cookies are small files created through web browsers that save and retrieve data when you visit a website. They are used as a form of digital memory to remember certain information about visits to a website. They are designed to improve your website experience by helping to track information about which pages and links you find more useful and which you do not.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline these small files if you prefer. However, declining cookies may prevent you from using the website to its full advantage.

Cookies are not used to identify you personally and we do not place any cookies relating to marketing on the website.

For further information on cookies please visit


Links to other websites

RESP website may contain links to other websites which may be of interest to you. It is important to understand that when you click on the links and leave the RESP website we do not have any control over other websites. RESP cannot therefore be responsible for the protection and privacy of any information you provide whilst visiting other websites, as you are bound by the terms and conditions of their privacy policy.


Control of your personal data

RESP does not share information with other organisations unless we have your permission or are required by law to do so.

If you have previously agreed to us using your personal data  e.g. name and location for website feedback/testimonials on services received, you may change your mind at anytime and request that we remove it from the website. This  can be done by contacting us via one of the methods below.

We recognise that some of the information we collect from you may change from time to time. If you believe any of the information we hold on you is incorrect or incomplete, please e-mail or write to inform RESP as soon as possible. We will act promptly to amend / update any information found to be incorrect. 

You may request details of the personal information which we hold about you under the Data Protection Act (DPA) 1998 and General Data Protection Regulation (GDPR) 2018. If you would like a copy of the information held on you please request in writing :

Contact e-mail :

Contact address : RESP, 6 Blakelow Drive, Etwall, Derbyshire DE65 6NN